Shipping Information
Orders placed Monday through Friday (excluding holidays) with Ground Shipping Method will be processed within 1-2 business days once credit card authorization and verification have been obtained, then shipped. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All orders are shipped via United Parcel Service (UPS), DHL or FedEx. Shipping windows are estimates and delivery dates cannot always be guaranteed.
The following shipping methods are in effect during this time:
- Ground: Free on eligible orders. Will arrive in 3-5 business days after processing and shipping. Orders being shipped to Alaska, Hawaii, or Puerto Rico are not eligible for free ground shipping.
- Two-Day: Will arrive in 2 business days after processing and shipping
- Next-Day: Will arrive the following business day after processing and shipping
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
Fragrance
Fragrance items are not eligible to ship Two-Day, Next-Day, or internationally. All fragrance items will ship via Ground Shipping only.
Custom Designs
All custom design items are final sale. Custom designs are approved on paper or digitally by the customer prior to production. We will make every effort to ensure that the details are correct as approved by the customer. We will work with you in a friendly and reasonable way to make sure you are happy with your purchase. However, we cannot provide a refund for custom orders.
Multiple Shipping Addresses
At this time, we can only ship to one address per order.
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via UPS Surepost, DHL or FedEx. Due to military handling time, delivery to some destinations may take up to 45 business days. APO/FPO/DPO Military Addresses are not eligible for ground shipping at this time.
Shipping windows are estimates and delivery dates cannot always be guaranteed.
Return Policy
Eligible online purchases may be sent back to the EMIGH distribution center with product in original packaging with tags in order to receive a full refund.
Engraved pieces, custom designs, curated items merchandise marked as Final Sale, and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. Coupon or discount codes are eligible for one-time redemption and cannot be reused if item is returned or exchanged.
If you have questions about the return policy or about how to make a return, you may contact Customer Service via Lindsayemigh1@gmail.com or 267-885-8399.
Please allow up to 10 business days from when we receive your return for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at or by phone Monday – Friday 8am – 5pm CT and Saturday – Sunday 12pm – 5pm CT.
All eligible, unworn, unused items you would like to return for a full refund to your original payment method must be sent back to the EMIGH distribution center within 30 days of receipt of product in original packaging with tags on.
Promotions
Any product purchased during a "Gift With Purchase" or "Buy One, Get One Free" promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. Gifted product cannot be returned or exchanged.
All promotions are available while supplies last. Promotion code may be required upon checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, engagement rings, hats, hat accessories, boots, blankets, curated collection items, sales tax, or shipping charges.
Offers may only be valid for a specified date and timeframe.